Privacy Policy – 5bww Casino

1.1 5bww is an online gaming operator licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). We operate the 5bww Casino platform, offering live dealer games, slots, bingo, and other gaming products to eligible players in the Philippines.

1.2 For the purposes of the Data Privacy Act of 2012, 5bww acts as the Personal Information Controller (PIC) in respect of the personal data of its registered players and website visitors. We determine the purposes and means of processing your personal data.

1.3 Where 5bww engages third-party service providers to process personal data on our behalf, those providers act as Personal Information Processors (PIPs) and are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable law.

2.1 Identity & Registration Data: Full legal name, date of birth, nationality, gender, and government-issued ID details (e.g., PhilSys National ID number, passport number, driver's license number, UMID, SSS ID, or voter's ID).

2.2 Contact Data: Email address, mobile number, and residential address (including city, province, and postal code within the Philippines).

2.3 Financial Data: GCash account details, PayMaya/Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), debit card details, transaction history, deposit and withdrawal records.

2.4 Gaming Activity Data: Game history, wager amounts, win/loss records, session durations, bonus usage, and responsible gaming tool settings (deposit limits, loss limits, self-exclusion status).

2.5 Technical & Device Data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and unique device identifiers.

2.6 Usage Data: Pages visited, features used, click-stream data, search queries within the platform, and referral source.

2.7 Communications Data: Records of your interactions with 5bww customer support, including live chat transcripts, email correspondence, and call recordings (where applicable).

2.8 Verification & Compliance Data: Source-of-funds documentation, enhanced due diligence records, and any other information required to comply with PAGCOR regulations and Anti-Money Laundering Act (AMLA) obligations.

3.1 Directly from you: When you register a 5bww account, complete identity verification, make a deposit or withdrawal, contact customer support, respond to a survey, or participate in a promotion.

3.2 Automatically: Through cookies, web beacons, pixel tags, and similar tracking technologies when you access the 5bww website or mobile application. See Section 7 for details on our cookie practices.

3.3 From third parties: From identity verification service providers, payment processors (GCash, PayMaya, banks), fraud prevention services, and publicly available sources such as government databases, where permitted by law.

3.4 From PAGCOR and regulatory bodies: Where required for compliance with our gaming license conditions or applicable Philippine law.

5bww uses your personal data for the following purposes:

• Account management: Creating and maintaining your 5bww account, verifying your identity, and managing your account settings and preferences.
• Service delivery: Processing deposits and withdrawals, providing access to games, crediting bonuses, and delivering customer support.
• Legal & regulatory compliance: Meeting our obligations under PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws — including age verification (21+), KYC (Know Your Customer), and AML reporting.
• Fraud prevention & security: Detecting, investigating, and preventing fraudulent activity, money laundering, cheating, and other prohibited conduct on the 5bww platform.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior, enforcing self-exclusion requests, and administering responsible gaming tools.
• Marketing & communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where we have a legitimate interest, and always with an easy opt-out mechanism.
• Platform improvement: Analyzing usage data to improve the 5bww platform, fix bugs, and develop new features.
• Dispute resolution: Maintaining records necessary to resolve disputes between 5bww and players.

5.1 Contractual necessity: Processing required to perform our contract with you (i.e., to operate your 5bww account and provide gaming services).

5.2 Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, NPC requirements, and other applicable Philippine law.

5.3 Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where our legitimate interests are not overridden by your rights and freedoms.

5.4 Consent: Processing for direct marketing communications, where we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time by contacting 5bww support or using the unsubscribe mechanism in our communications.

6.1 5bww does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya/Maya, and Philippine banks, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity and age in compliance with PAGCOR requirements.
• Fraud prevention services: Providers of fraud detection and AML screening tools.
• IT and hosting providers: Cloud infrastructure and data center providers who host the 5bww platform under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where required by law or regulatory directive.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors, subject to professional confidentiality obligations.

6.2 All third-party processors engaged by 5bww are required to implement appropriate technical and organizational security measures and to process personal data only in accordance with our documented instructions.

7.1 5bww uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and deliver relevant content. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled without breaking core functionality (e.g., session management, security tokens).
• Functional cookies: Remember your preferences such as language settings and display options to personalize your 5bww experience.
• Analytics cookies: Collect aggregated, anonymized data about how players use the 5bww platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

7.2 You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 5bww platform.

8.1 5bww retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Customer support communications are retained for three (3) years following the resolution of the relevant matter.
• Marketing consent records are retained for the duration of the consent and for one (1) year thereafter.

8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 5bww's data disposal procedures.

9.1 5bww implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 5bww platform;
• Encryption of sensitive data at rest, including financial data and government ID information;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures compliant with NPC breach notification requirements.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 5bww will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 5bww:

• Right to be informed: The right to know what personal data 5bww collects and how it is used — which is the purpose of this Policy.
• Right of access: The right to request a copy of the personal data 5bww holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

10.2 To exercise any of these rights, please contact the 5bww Data Protection Officer (DPO) using the contact details in Section 14. We will respond to all verified requests within fifteen (15) business days of receipt.

10.3 Please note that certain rights are subject to limitations under applicable law. For example, we may be unable to delete data that we are legally required to retain under PAGCOR regulations or the AMLA.

11.1 5bww does not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and delete the data in question.

11.2 If you believe that a person under 21 has registered an account on the 5bww platform, please contact our support team immediately at support@5bww. net so we can take immediate action.

12.1 5bww primarily stores and processes your personal data within the Philippines. In limited circumstances, personal data may be transferred to or accessed from outside the Philippines — for example, where we use cloud infrastructure providers with data centers in other jurisdictions.

12.2 Any cross-border transfer of personal data is conducted in compliance with the Data Privacy Act of 2012 and NPC guidelines. We ensure that recipient countries or organizations provide an adequate level of data protection, or that appropriate safeguards (such as contractual clauses approved by the NPC) are in place before any transfer occurs.

12.3 By registering a 5bww account, you acknowledge that your personal data may be transferred outside the Philippines in the limited circumstances described above, subject to the safeguards set out in this section.

13.1 5bww reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly.

13.2 Where changes are material, 5bww will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect. For non-material changes, the updated Policy will be posted on this page without prior notice.

13.3 Your continued use of the 5bww platform after any amendment takes effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you must cease using the platform and may request account closure.

14.1 5bww has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data, please contact our DPO:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through your 5bww account dashboard
• Response Time: Privacy requests are handled within 15 business days of receipt

14.2 If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.